:root{--ls-navy:#061a44;--ls-navy2:#0b2d68;--ls-blue:#1061e3;--ls-orange:#ff5a12;--ls-bg:#f3f6fb;--ls-ink:#101828;--ls-muted:#667085;--ls-line:#e4e9f2}*{box-sizing:border-box}html,body{margin:0;padding:0}.lskb-portal-body{background:var(--ls-bg);color:var(--ls-ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;min-height:100vh}.lskb-portal-app{min-height:100vh;display:flex}.lskb-portal-sidebar{position:fixed;inset:0 auto 0 0;width:274px;background:linear-gradient(180deg,#061a44 0%,#071f52 70%,#0b2d68 100%);color:#fff;padding:22px 16px;display:flex;flex-direction:column;z-index:100}.lskb-portal-brand{min-height:52px;padding:2px 8px 16px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid rgba(255,255,255,.1)}.lskb-portal-brand img,.lskb-login-logo img{max-width:205px;max-height:48px;width:auto;height:auto;object-fit:contain}.lskb-portal-wordmark{font-size:21px;letter-spacing:.02em;font-weight:900}.lskb-portal-wordmark span{color:#fff}.lskb-portal-wordmark b{color:var(--ls-orange)}.lskb-portal-arch{margin:16px 8px 8px;padding:12px 13px;border:1px solid rgba(255,255,255,.1);background:rgba(255,255,255,.06);border-radius:12px;color:#bcd0f5;font-size:11px;line-height:1.55}.lskb-portal-arch strong{color:#fff;font-size:12px}.lskb-portal-sidebar nav{overflow:auto;padding:4px 0 12px}.lskb-nav-title{margin:18px 10px 7px;color:#7fa0d7;font-size:10px;font-weight:800;letter-spacing:.14em;text-transform:uppercase}.lskb-portal-sidebar nav a,.lskb-sidebar-bottom a{display:flex;gap:11px;align-items:center;color:#dce7fb;text-decoration:none;border-radius:11px;padding:10px 11px;font-size:13px;font-weight:650;margin:2px 0}.lskb-portal-sidebar nav a span{width:22px;text-align:center;font-size:16px}.lskb-portal-sidebar nav a:hover,.lskb-portal-sidebar nav a.is-active{background:#fff;color:#0c2555;box-shadow:0 8px 24px rgba(0,0,0,.12)}.lskb-sidebar-bottom{margin-top:auto;padding-top:12px;border-top:1px solid rgba(255,255,255,.1)}.lskb-sidebar-bottom a{color:#bcd0f5}.lskb-portal-main{margin-left:274px;min-width:0;width:calc(100% - 274px)}.lskb-portal-topbar{height:78px;background:#fff;border-bottom:1px solid var(--ls-line);display:flex;align-items:center;gap:18px;padding:0 28px;position:sticky;top:0;z-index:60}.lskb-portal-topbar small{display:block;color:#98a2b3;font-size:9px;font-weight:850;letter-spacing:.16em}.lskb-portal-topbar h1{margin:2px 0 0;font-size:21px}.lskb-user-menu{margin-left:auto;display:flex;align-items:center;gap:10px}.lskb-user-avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:#eef4ff;color:var(--ls-blue);font-weight:850}.lskb-user-text{display:flex;flex-direction:column}.lskb-user-text strong{font-size:12px}.lskb-user-text span{font-size:10px;color:var(--ls-muted)}.lskb-logout{margin-left:8px;text-decoration:none;color:#475467;font-size:12px;font-weight:700;border:1px solid var(--ls-line);border-radius:9px;padding:8px 10px}.lskb-portal-content{padding:24px 28px 60px;max-width:1600px;margin:0 auto}.lskb-portal-content .lskb-admin{max-width:none}.lskb-portal-content .wrap{margin:0}.lskb-portal-content .lskb-hero{margin-top:0}.lskb-portal-content .notice{border:1px solid #b7e4c7;background:#f0fff4;border-radius:10px;padding:10px 14px;margin:12px 0}.lskb-portal-content .notice-error{border-color:#fecaca;background:#fff1f2}.lskb-portal-content .widefat{width:100%;border-collapse:collapse;background:#fff}.lskb-portal-content .widefat th,.lskb-portal-content .widefat td{padding:11px 10px;border-bottom:1px solid #edf0f5;text-align:left;vertical-align:top;font-size:12px}.lskb-portal-content .widefat th{font-size:10px;text-transform:uppercase;letter-spacing:.05em;color:#667085;background:#f8fafc;position:sticky;top:0}.lskb-portal-content .button,.lskb-portal-content button.button{display:inline-flex;align-items:center;justify-content:center;min-height:38px;padding:0 13px;border:1px solid #d0d5dd;background:#fff;color:#344054;border-radius:9px;text-decoration:none;font-weight:700;cursor:pointer}.lskb-portal-content .button-primary,.lskb-portal-content button.button-primary{background:var(--ls-blue)!important;border-color:var(--ls-blue)!important;color:#fff!important}.lskb-portal-content input:not([type=checkbox]):not([type=radio]):not([type=hidden]),.lskb-portal-content select,.lskb-portal-content textarea{width:100%;min-height:40px;border:1px solid #d0d5dd;border-radius:9px;padding:8px 10px;background:#fff;font:inherit;color:#101828}.lskb-portal-content textarea{min-height:90px}.lskb-portal-content label{color:#344054}.lskb-portal-content .form-table{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--ls-line);border-radius:14px;overflow:hidden}.lskb-portal-content .form-table th,.lskb-portal-content .form-table td{padding:13px;border-bottom:1px solid #edf0f5;text-align:left;vertical-align:top}.lskb-portal-content .form-table th{width:230px;font-size:12px}.lskb-portal-content .description{color:#667085;font-size:11px}.lskb-portal-content code{background:#f2f4f7;border-radius:5px;padding:2px 5px}.lskb-inline-check{display:flex!important;align-items:center;gap:8px}.lskb-inline-check input{width:auto!important}.lskb-knowledge-embed .ls-kb{padding-top:0;max-width:none}.lskb-menu-toggle,.lskb-sidebar-close{display:none;border:0;background:transparent;font-size:24px;cursor:pointer}.lskb-sidebar-overlay{display:none}.lskb-portal-login-body{min-height:100vh;margin:0;background:#f4f7fc;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#101828}.lskb-login-shell{min-height:100vh;display:grid;grid-template-columns:minmax(0,1.1fr) minmax(380px,.9fr)}.lskb-login-brand{padding:clamp(44px,8vw,110px);background:radial-gradient(circle at 90% 10%,rgba(255,90,18,.35),transparent 30%),linear-gradient(145deg,#061a44,#0b3479);color:#fff;display:flex;flex-direction:column;justify-content:center}.lskb-login-logo{margin-bottom:55px}.lskb-login-kicker{color:#ff7b3d;font-size:11px;font-weight:900;letter-spacing:.18em}.lskb-login-brand h1{font-size:clamp(38px,5vw,68px);line-height:1.02;letter-spacing:-.04em;max-width:780px;margin:14px 0 20px}.lskb-login-brand p{color:#cad8ef;font-size:18px}.lskb-login-points{display:flex;gap:10px;flex-wrap:wrap;margin-top:18px}.lskb-login-points span{border:1px solid rgba(255,255,255,.16);background:rgba(255,255,255,.07);border-radius:999px;padding:8px 12px;font-size:12px}.lskb-login-card{align-self:center;justify-self:center;width:min(450px,calc(100% - 46px));background:#fff;border:1px solid #e4e9f2;border-radius:22px;padding:34px;box-shadow:0 28px 80px rgba(16,24,40,.12)}.lskb-login-card h2{font-size:27px;margin:0 0 6px}.lskb-login-card>p{color:#667085;margin:0 0 24px}.lskb-login-card label{display:block;font-weight:700;font-size:12px;margin:13px 0}.lskb-login-card input:not([type=checkbox]){width:100%;height:48px;border:1px solid #d0d5dd;border-radius:10px;padding:0 12px;margin-top:6px;font-size:15px}.lskb-check{display:flex!important;gap:8px;align-items:center;color:#475467}.lskb-login-card button{width:100%;height:49px;border:0;border-radius:11px;background:linear-gradient(90deg,#1061e3,#0a4dbd);color:#fff;font-size:15px;font-weight:850;cursor:pointer;margin-top:8px}.lskb-login-error{background:#fff1f2;border:1px solid #fecdd3;color:#9f1239;border-radius:9px;padding:10px 12px;font-size:12px}.lskb-back-site{display:block;text-align:center;margin-top:18px;color:#475467;font-size:12px;text-decoration:none}.lskb-sidebar-close{color:#fff}.lskb-portal-content .ls-kb-hero{margin-top:0}@media(max-width:900px){.lskb-portal-sidebar{transform:translateX(-105%);transition:.2s ease;width:min(82vw,300px);box-shadow:14px 0 50px rgba(0,0,0,.22)}.lskb-portal-sidebar.is-open{transform:translateX(0)}.lskb-portal-main{margin-left:0;width:100%}.lskb-menu-toggle,.lskb-sidebar-close{display:block}.lskb-sidebar-overlay{position:fixed;inset:0;background:rgba(6,26,68,.52);z-index:90}.lskb-sidebar-overlay.is-open{display:block}.ls-menu-open{overflow:hidden}.lskb-portal-topbar{height:68px;padding:0 14px}.lskb-portal-content{padding:16px 12px 40px}.lskb-user-text{display:none}.lskb-logout{padding:7px 9px}.lskb-grid-4,.lskb-grid-2,.lskb-form-grid{grid-template-columns:1fr!important}.lskb-portal-content .lskb-card{padding:14px}.lskb-portal-content .lskb-hero{padding:16px!important}.lskb-portal-content .lskb-hero h1{font-size:23px}.lskb-portal-content .widefat{min-width:680px}.lskb-portal-content .form-table th,.lskb-portal-content .form-table td{display:block;width:100%}.lskb-login-shell{grid-template-columns:1fr}.lskb-login-brand{min-height:36vh;padding:38px 26px}.lskb-login-logo{margin-bottom:30px}.lskb-login-brand h1{font-size:38px}.lskb-login-brand p,.lskb-login-points{display:none}.lskb-login-card{margin:24px auto 48px;padding:26px;width:calc(100% - 30px)}}@media print{.lskb-portal-sidebar,.lskb-portal-topbar,.lskb-sidebar-overlay{display:none!important}.lskb-portal-main{margin:0!important;width:100%!important}.lskb-portal-content{padding:0!important}}

/* V3.2.2 — fidelidade ao protótipo aprovado */
:root{--ls-navy:#0a2147;--ls-navy2:#0a2c64;--ls-blue:#1061e3;--ls-blue2:#0747b8;--ls-orange:#ff7a00;--ls-bg:#f4f7fb;--ls-ink:#17233b;--ls-muted:#6a778c;--ls-line:#dfe6f0;--ls-ok:#158456;--ls-warn:#ae6a00;--ls-bad:#a93434;--ls-shadow:0 16px 44px rgba(13,40,80,.10)}
.lskb-portal-sidebar{width:270px;background:linear-gradient(180deg,#071a3a,#0a2c64);padding:18px 14px;overflow:auto;scrollbar-width:none;-ms-overflow-style:none}.lskb-portal-sidebar::-webkit-scrollbar,.lskb-portal-sidebar nav::-webkit-scrollbar{display:none;width:0;height:0}.lskb-portal-sidebar nav{scrollbar-width:none;-ms-overflow-style:none;padding-top:0}.lskb-portal-brand{height:58px;min-height:58px;background:#fff;border:0;border-radius:14px;padding:7px 12px;margin:0 0 14px;justify-content:center;position:relative}.lskb-portal-brand img{max-width:188px;max-height:44px;width:auto;height:auto}.lskb-sidebar-close{position:absolute;right:4px;top:4px;color:#0a2147}.lskb-portal-main{margin-left:270px;width:calc(100% - 270px)}.lskb-nav-title{font-size:10px;text-transform:uppercase;letter-spacing:.12em;color:#90abd5;padding:13px 11px 7px;margin:0}.lskb-portal-sidebar nav a{color:#dbe7fa;padding:11px 12px;border-radius:11px;font-weight:700;font-size:13px}.lskb-portal-sidebar nav a:hover,.lskb-portal-sidebar nav a.is-active{background:#fff;color:var(--ls-blue);box-shadow:none}.lskb-sidebar-bottom a:first-child{background:linear-gradient(135deg,var(--ls-orange),#ff6300);color:#fff;font-weight:900}.lskb-portal-topbar{height:76px;padding:0 22px}.lskb-portal-content{padding:22px}.lskb-portal-content .lskb-admin .lskb-hero{background:radial-gradient(circle at 85% 15%,rgba(255,122,0,.18),transparent 24%),linear-gradient(135deg,#0a2a62,#1061e3);border:0;border-radius:22px;padding:24px;color:#fff;box-shadow:var(--ls-shadow);margin:0 0 18px}.lskb-portal-content .lskb-admin .lskb-hero h1{font-size:25px;color:#fff}.lskb-portal-content .lskb-admin .lskb-hero p{color:#dbe9ff;line-height:1.55;font-size:13px;max-width:780px}.lskb-portal-content .lskb-card{border-color:var(--ls-line);border-radius:18px;box-shadow:0 5px 18px rgba(20,48,88,.04)}.lskb-portal-content .button,.lskb-portal-content button.button{border-radius:11px;font-weight:800}.lskb-portal-content .button-primary,.lskb-portal-content button.button-primary{background:var(--ls-blue)!important;border-color:var(--ls-blue)!important}.lskb-action-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.lskb-dashboard-shortcuts h2{margin-bottom:10px}.lskb-list-head{display:flex;align-items:center;justify-content:space-between;gap:14px;margin:0 0 12px}.lskb-list-head>div{display:flex;align-items:baseline;gap:7px}.lskb-list-head strong{font-size:24px;color:var(--ls-ink)}.lskb-list-head span{font-size:11px;color:var(--ls-muted)}.lskb-section-toolbar{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:14px}.lskb-section-toolbar h2,.lskb-section-toolbar h3{margin:0 0 5px}.lskb-secondary-form{max-width:980px}.lskb-filterbar{display:flex;gap:9px;align-items:end;flex-wrap:wrap;margin-bottom:14px;padding:12px;background:#f8fbff;border:1px solid var(--ls-line);border-radius:14px}.lskb-filterbar label{min-width:160px;flex:1;margin:0!important;font-size:11px;font-weight:800;color:#42536c}.lskb-filterbar label:first-of-type{min-width:250px;flex:2}.lskb-filterbar input,.lskb-filterbar select{margin-top:5px!important}.lskb-filterbar>.button{flex:0 0 auto}.lskb-filterbar-wide label:first-of-type{min-width:220px}.lskb-filterbar-report label{min-width:190px}.lskb-status{display:inline-flex;align-items:center;padding:5px 8px;border-radius:999px;background:#edf4ff;color:#1061e3;font-size:10px;font-weight:900;text-transform:none}.lskb-status.is-ok{background:#eaf8f1;color:var(--ls-ok)}.lskb-status.is-warn{background:#fff4df;color:var(--ls-warn)}.lskb-portal-content .button-small{min-height:32px;padding:0 9px;font-size:11px}.lskb-reader-shell{display:grid;grid-template-columns:340px minmax(0,1fr);gap:14px}.lskb-reader-result{min-height:330px}.lskb-reader-meta{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:14px}.lskb-reader-meta span{background:#f5f8fc;border:1px solid var(--ls-line);padding:8px 10px;border-radius:10px;font-size:11px}.lskb-empty-state{grid-column:1/-1;padding:32px;border:1px dashed #bfd0e8;border-radius:16px;background:#f8fbff;text-align:center;color:var(--ls-muted)}.lskb-empty-state strong{display:block;color:var(--ls-ink);font-size:16px}.lskb-whatsapp-box{margin-top:14px;padding:16px;border-radius:16px;background:#f3fbf6;border:1px solid #cfe8d8}.lskb-whatsapp-box textarea{background:#fff!important;min-height:260px}.lskb-analysis{max-height:430px;background:#f8fafc;border:1px solid var(--ls-line);line-height:1.55}.lskb-internal-tool{max-width:1500px;margin:0 auto}.lskb-tool-hero{background:radial-gradient(circle at 85% 15%,rgba(255,122,0,.18),transparent 24%),linear-gradient(135deg,#0a2a62,#1061e3);border-radius:22px;padding:24px;color:#fff;box-shadow:var(--ls-shadow);margin-bottom:14px}.lskb-tool-hero>div>span{display:block;color:#ffb471;font-size:10px;font-weight:900;letter-spacing:.15em}.lskb-tool-hero h2{margin:6px 0;font-size:25px}.lskb-tool-hero p{margin:0;max-width:800px;color:#dbe9ff;line-height:1.55;font-size:13px}.lskb-tool-tabs{display:flex;gap:7px;overflow:auto;padding:4px 0 12px;scrollbar-width:none}.lskb-tool-tabs::-webkit-scrollbar{display:none}.lskb-tool-tabs a{flex:0 0 auto;border:1px solid var(--ls-line);background:#fff;border-radius:11px;padding:9px 12px;font-size:11px;font-weight:850;color:#42536c}.lskb-tool-tabs a.is-active{background:var(--ls-blue);border-color:var(--ls-blue);color:#fff}.lskb-kb-filter{margin:0 0 12px}.lskb-tool-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.lskb-tool-card{appearance:none;background:#fff;border:1px solid var(--ls-line);border-radius:16px;padding:16px;text-align:left;color:var(--ls-ink);transition:.15s;box-shadow:0 5px 18px rgba(20,48,88,.035)}.lskb-tool-card:hover{border-color:#a9c8f8;transform:translateY(-1px);box-shadow:0 8px 22px rgba(16,97,227,.08)}.lskb-tool-card-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.lskb-tool-icon{width:42px;height:42px;border-radius:13px;background:#edf4ff;color:var(--ls-blue);display:grid;place-items:center;font-size:19px;font-weight:900}.lskb-tool-card>strong{display:block;font-size:14px}.lskb-tool-card>p{font-size:11px;color:var(--ls-muted);line-height:1.5;margin:6px 0 10px}.lskb-card-link{font-size:10px;color:var(--ls-blue);font-weight:900}.lskb-crm-modal{display:none;position:fixed;inset:0;z-index:999999}.lskb-crm-modal.is-open{display:flex;align-items:center;justify-content:center;padding:20px}.lskb-crm-modal-backdrop{position:absolute;inset:0;background:rgba(5,15,34,.58);backdrop-filter:blur(3px)}.lskb-crm-modal-box{position:relative;z-index:2;width:min(860px,96vw);max-height:88vh;overflow:auto;background:#fff;border-radius:20px;box-shadow:0 30px 100px rgba(0,0,0,.28)}.lskb-crm-modal-box>header{position:sticky;top:0;background:#fff;border-bottom:1px solid var(--ls-line);padding:15px 17px;display:flex;align-items:center;justify-content:space-between;z-index:3}.lskb-crm-modal-box>header small{display:block;color:var(--ls-orange);font-size:9px;font-weight:900;letter-spacing:.14em}.lskb-crm-modal-box>header h2{margin:3px 0 0;font-size:21px}.lskb-crm-modal-box>header>button{border:0;background:#eef2f7;border-radius:9px;width:34px;height:34px;font-size:20px;cursor:pointer}.lskb-crm-modal-body{padding:18px}.lskb-answer-block,.lskb-attention-block{border-radius:15px;padding:16px;margin-bottom:12px}.lskb-answer-block{background:#edf4ff;border:1px solid #cfe0fa}.lskb-attention-block{background:#fff8e8;border:1px solid #ffe0a6}.lskb-answer-block>span,.lskb-attention-block>span{display:block;font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.08em;margin-bottom:7px}.lskb-answer-block>p,.lskb-attention-block>p{margin:0;line-height:1.65;font-size:13px}.lskb-inline-meta{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin:10px 0 18px}.lskb-inline-meta small{color:var(--ls-muted)}.lskb-message-models{display:grid;gap:12px}.lskb-message-model{border:1px solid var(--ls-line);border-radius:14px;padding:12px;background:#fff}.lskb-message-model>div{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.lskb-message-model textarea{min-height:145px}.lskb-contact-list{display:grid;gap:0;border:1px solid var(--ls-line);border-radius:14px;overflow:hidden;margin-bottom:14px}.lskb-contact-list>div{display:flex;justify-content:space-between;gap:20px;padding:12px 14px;border-bottom:1px solid var(--ls-line)}.lskb-contact-list>div:last-child{border:0}.lskb-contact-list span{color:var(--ls-muted);font-size:12px}.lskb-contact-list strong{font-size:13px;text-align:right}.lskb-report .lskb-table{max-height:none}.lskb-portal-content .lskb-report .lskb-grid>div{background:#f8fbff;border:1px solid var(--ls-line);border-radius:14px;padding:13px}.lskb-copy-done{background:#eaf8f1!important;border-color:#b8e0c8!important;color:#158456!important}
@media(max-width:1100px){.lskb-tool-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.lskb-reader-shell{grid-template-columns:1fr}.lskb-filterbar-wide label{min-width:145px}}
@media(max-width:900px){.lskb-portal-sidebar{width:min(82vw,300px)}.lskb-portal-main{margin-left:0;width:100%}.lskb-tool-grid{grid-template-columns:1fr}.lskb-list-head,.lskb-section-toolbar{align-items:stretch;flex-direction:column}.lskb-filterbar{align-items:stretch;flex-direction:column}.lskb-filterbar label,.lskb-filterbar label:first-of-type{min-width:0;width:100%}.lskb-portal-content .widefat{min-width:760px}.lskb-tool-hero{padding:20px}.lskb-crm-modal.is-open{padding:10px}.lskb-crm-modal-box{max-height:94vh}}

/* WhatsApp em Equipe — simulação visual conforme protótipo aprovado */
.lskb-wa-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:12px}.lskb-wa-stats>div{background:#fff;border:1px solid var(--ls-line);border-radius:16px;padding:14px}.lskb-wa-stats small,.lskb-wa-stats span{display:block;color:var(--ls-muted);font-size:10px}.lskb-wa-stats strong{display:block;font-size:24px;margin:2px 0}.lskb-wa-alert{border:1px solid #f5d38f;background:#fff8e8;color:#694d16;border-radius:14px;padding:12px 14px;margin-bottom:14px;font-size:12px}.lskb-wa-shell{display:grid;grid-template-columns:300px minmax(0,1fr);min-height:560px;background:#fff;border:1px solid var(--ls-line);border-radius:18px;overflow:hidden}.lskb-wa-list{border-right:1px solid var(--ls-line);background:#fbfcfe}.lskb-wa-list header{display:flex;flex-direction:column;padding:14px;border-bottom:1px solid var(--ls-line)}.lskb-wa-list header span{font-size:10px;color:var(--ls-muted);margin-top:3px}.lskb-wa-list button{display:block;width:100%;border:0;border-bottom:1px solid #edf0f5;background:transparent;text-align:left;padding:13px 14px;color:var(--ls-ink)}.lskb-wa-list button.is-active{background:#edf4ff}.lskb-wa-list button b,.lskb-wa-list button small,.lskb-wa-list button em{display:block}.lskb-wa-list button small{margin:4px 0;color:var(--ls-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.lskb-wa-list button em{font-style:normal;color:var(--ls-blue);font-size:9px;font-weight:800}.lskb-wa-chat{display:flex;flex-direction:column;min-width:0}.lskb-wa-chat>header{height:68px;border-bottom:1px solid var(--ls-line);display:flex;align-items:center;justify-content:space-between;padding:0 16px}.lskb-wa-chat>header strong,.lskb-wa-chat>header span{display:block}.lskb-wa-chat>header span{font-size:10px;color:var(--ls-muted);margin-top:3px}.lskb-wa-sim-pill{background:#fff4df;color:#9a6100;border-radius:999px;padding:6px 9px;font-size:9px;font-weight:900}.lskb-wa-chat-body{flex:1;padding:18px;background:#f7f9fc;overflow:auto}.lskb-wa-bubble{max-width:72%;padding:10px 12px;border-radius:13px;margin-bottom:10px;font-size:12px;line-height:1.5}.lskb-wa-bubble.in{background:#fff;border:1px solid var(--ls-line)}.lskb-wa-bubble.out{background:#eaf8f1;border:1px solid #c8e8d6;margin-left:auto}.lskb-wa-context{margin-top:18px;background:#fff;border:1px solid var(--ls-line);border-radius:14px;padding:12px;display:grid;gap:5px}.lskb-wa-context b{font-size:11px}.lskb-wa-context span{font-size:10px;color:var(--ls-muted)}.lskb-wa-compose-demo{border-top:1px solid var(--ls-line);padding:12px}.lskb-wa-compose-demo>div{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:8px}.lskb-wa-compose-demo button{border:1px solid var(--ls-line);background:#fff;border-radius:9px;padding:7px 9px;font-size:10px;color:#42536c;font-weight:750}.lskb-wa-compose-demo textarea{min-height:64px!important;background:#f5f7fa!important;color:#98a2b3!important}
@media(max-width:1100px){.lskb-wa-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.lskb-wa-shell{grid-template-columns:260px minmax(0,1fr)}}
@media(max-width:760px){.lskb-wa-stats{grid-template-columns:1fr 1fr}.lskb-wa-shell{grid-template-columns:1fr}.lskb-wa-list{border-right:0;border-bottom:1px solid var(--ls-line);max-height:260px;overflow:auto}.lskb-wa-chat{min-height:500px}}


/* V3.2.2 — Base de Conhecimento fiel ao protótipo final aprovado */
.lskb-approved-knowledge{--line:var(--ls-line);--muted:var(--ls-muted);max-width:1500px;margin:0 auto}
.lskb-approved-knowledge .knowledge-hero{background:linear-gradient(135deg,#0b3e91,#1061e3 62%,#377df0);color:#fff;border-radius:18px;padding:22px;margin-bottom:16px;display:flex;justify-content:space-between;gap:18px;align-items:center;box-shadow:0 18px 40px rgba(16,97,227,.18)}
.lskb-approved-knowledge .knowledge-hero h2{margin:0 0 7px;font-size:23px}.lskb-approved-knowledge .knowledge-hero p{margin:0;max-width:780px;opacity:.9;line-height:1.55}.lskb-approved-knowledge .knowledge-stats{display:flex;gap:9px;flex-wrap:wrap}.lskb-approved-knowledge .knowledge-stats span{background:rgba(255,255,255,.14);border:1px solid rgba(255,255,255,.2);border-radius:12px;padding:9px 11px;min-width:100px}.lskb-approved-knowledge .knowledge-stats b{display:block;font-size:18px}.lskb-approved-knowledge .knowledge-stats small{opacity:.8;font-size:10px}
.lskb-approved-knowledge .knowledge-panel{background:#fff;border:1px solid var(--ls-line);border-radius:16px;padding:16px}.lskb-approved-knowledge .knowledge-toolbar{display:grid;grid-template-columns:1.5fr .7fr .7fr auto;gap:10px;margin-bottom:14px;align-items:end}.lskb-approved-knowledge .field{display:block}.lskb-approved-knowledge .field>span{display:block;font-size:10px;font-weight:850;color:#526179;margin-bottom:5px}.lskb-approved-knowledge .knowledge-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:13px}.lskb-approved-knowledge .knowledge-card{border:1px solid var(--ls-line);border-radius:15px;background:#fff;padding:15px;text-align:left;display:flex;flex-direction:column;min-height:235px;transition:.18s}.lskb-approved-knowledge .knowledge-card:hover{transform:translateY(-2px);border-color:#9dbdf2;box-shadow:0 12px 28px rgba(16,97,227,.10)}.lskb-approved-knowledge .knowledge-card-head{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}.lskb-approved-knowledge .knowledge-logo{width:45px;height:45px;border-radius:12px;background:#edf4ff;display:grid;place-items:center;font-size:20px}.lskb-approved-knowledge .knowledge-card h3{font-size:16px;margin:8px 0 2px}.lskb-approved-knowledge .knowledge-card .legal{font-size:10px;color:var(--ls-muted);line-height:1.4;min-height:28px}.lskb-approved-knowledge .knowledge-card p{color:#55637a;font-size:12px;line-height:1.5}.lskb-approved-knowledge .knowledge-tags{display:flex;gap:5px;flex-wrap:wrap;margin:8px 0}.lskb-approved-knowledge .knowledge-tag{display:inline-flex;border-radius:999px;padding:4px 7px;font-size:9px;font-weight:800;background:#f0f4fa;color:#53627a}.lskb-approved-knowledge .knowledge-card .actions{margin-top:auto;display:flex;gap:7px;flex-wrap:wrap}.lskb-approved-knowledge .knowledge-card .actions .button{font-size:10px;min-height:34px}
.lskb-approved-knowledge .relation-pill{display:inline-flex;padding:4px 7px;border-radius:999px;background:#fff4e9;color:#a34b0a;font-size:9px;font-weight:850}.lskb-approved-knowledge .relation-pill.insurer{background:#eaf8ef;color:#167844}.lskb-approved-knowledge .verify-pill{display:inline-flex;padding:6px 9px;border-radius:999px;font-size:10px;font-weight:850}.lskb-approved-knowledge .verify-pill.verified{background:#eaf8ef;color:#167844}.lskb-approved-knowledge .verify-pill.review{background:#fff6df;color:#9e6500}.lskb-approved-knowledge .knowledge-section-title{display:flex;align-items:end;justify-content:space-between;gap:12px;margin:20px 0 10px}.lskb-approved-knowledge .knowledge-section-title h3{margin:0}.lskb-approved-knowledge .knowledge-section-title p{margin:3px 0 0;color:var(--ls-muted);font-size:12px}.lskb-approved-knowledge .master-badge{display:inline-flex;padding:6px 9px;border-radius:999px;background:#edf4ff;color:#1061e3;font-size:10px;font-weight:850}.lskb-approved-knowledge .situation-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.lskb-approved-knowledge .situation-card{border:1px solid var(--ls-line);border-radius:13px;background:#fff;padding:13px;text-align:left;min-height:125px;color:var(--ls-ink);cursor:pointer}.lskb-approved-knowledge .situation-card:hover{border-color:#9dbdf2;box-shadow:0 8px 22px rgba(16,97,227,.07)}.lskb-approved-knowledge .situation-card span{font-size:22px}.lskb-approved-knowledge .situation-card b{display:block;margin:7px 0 4px}.lskb-approved-knowledge .situation-card small{color:var(--ls-muted);line-height:1.4;display:block}.lskb-approved-knowledge .knowledge-detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:12px}.lskb-approved-knowledge .knowledge-box{border:1px solid var(--ls-line);border-radius:12px;padding:13px;background:#fbfdff}.lskb-approved-knowledge .knowledge-box h4{margin:0 0 7px}.lskb-approved-knowledge .knowledge-box p,.lskb-approved-knowledge .knowledge-box li{font-size:12px;line-height:1.55;color:#4f5e75}.lskb-approved-knowledge .knowledge-box ul{margin:6px 0;padding-left:18px}.lskb-approved-knowledge .knowledge-warning{background:#fff8e8;border:1px solid #efd9a7;color:#765518;border-radius:11px;padding:11px;font-size:11px;line-height:1.5;margin-top:10px}.lskb-approved-knowledge .knowledge-good{background:#effaf4;border:1px solid #bee6ce;color:#17663a;border-radius:11px;padding:11px;font-size:11px;line-height:1.5;margin-bottom:12px}.lskb-approved-knowledge .coverage-wa{margin-top:15px;background:#f1fff5;border:1px solid #c9ead5;border-radius:13px;padding:13px}.lskb-approved-knowledge .coverage-wa textarea{width:100%;min-height:190px;border:1px solid #b9dfc7;border-radius:10px;padding:12px;line-height:1.6;resize:vertical;background:#fff}.lskb-approved-knowledge .coverage-wa .actions{margin-top:10px}.lskb-approved-knowledge .coverage-empty{grid-column:1/-1;padding:42px 20px;text-align:center;color:var(--ls-muted);border:1px dashed var(--ls-line);border-radius:13px;background:#fafcff}.lskb-approved-knowledge .modal-relation{font-size:10px;color:var(--ls-muted);margin-top:3px}.lskb-approved-knowledge .knowledge-tech-list{margin-top:10px}.lskb-approved-knowledge .situation-avoid{margin-top:12px}
@media(max-width:1050px){.lskb-approved-knowledge .knowledge-grid{grid-template-columns:repeat(2,1fr)}.lskb-approved-knowledge .situation-grid{grid-template-columns:repeat(2,1fr)}.lskb-approved-knowledge .knowledge-hero{align-items:flex-start;flex-direction:column}.lskb-approved-knowledge .knowledge-toolbar{grid-template-columns:1.4fr .8fr .8fr}}
@media(max-width:760px){.lskb-approved-knowledge .knowledge-toolbar,.lskb-approved-knowledge .knowledge-grid,.lskb-approved-knowledge .situation-grid,.lskb-approved-knowledge .knowledge-detail-grid{grid-template-columns:1fr}.lskb-approved-knowledge .knowledge-panel{padding:12px}.lskb-approved-knowledge .knowledge-hero{padding:18px}.lskb-approved-knowledge .knowledge-section-title{align-items:flex-start;flex-direction:column}.lskb-approved-knowledge .knowledge-card{min-height:auto}}